Account Display

Q1.) What is the difference between current and available balance?

A1.) Your available balance may take into consideration any transactions you’ve made today, while your current balance does not.

Q2.) What are "Pending Transactions"?

A2.) Pending Transactions displays account transactions that have not yet been posted to your account, such as outstanding Debit Card authorizations, ATM deposits that have not been verified, and deposits that have funds on hold. Clicking on a column header will sort the accounts according to that header. For example, clicking on account balance will sort in order of account balance from the lowest dollar amount to the highest.

Q3.) Can I nickname the accounts on this page?

A3.) From the Account Summary tab >click on the name of the account that you want to change. The Account Details tab will open on the right side of the page.  Under Account Nickname > click Change. Use this option to change the nickname of the selected account. A nickname is a customized or abbreviated name that you choose to make it easier for you to remember the account and its purpose. For example, you could designate one Savings account as "Vacation Fund" and another as "College Fund", or you could designate one account as "Primary Checking" and another as "Special Checking".

Q4.) How do I add an account that is missing from my Account Overview?

A4.) You can send us secure message to let us know call us a 1-305-296-8535. To send a secure message go to Profiles > Messages > Compose New and send a message including the account number.  

Q5.) How do I change the way my accounts are displayed.

A5.) Clicking on a column header will sort the accounts according to that header. For example, clicking on account balance will sort in order of account balance from the lowest dollar amount to the highest.