Address Changes

Q1.) Is my Change of Address request immediate?

A1.) Yes. Change of address for physical address changes are immediate.  If you wish to submit a request to add or modify an alternate mailing address, please access the request form under Profile > Secure Forms >Mailing/Alternate Address.   It may take 24‐48 hours to make these changes.

Q2.) Will this affect the delivery of my statement and other mail?

A2.) Yes, once we process your request, we’ll update your account profile, statement, and other mail and correspondence.

Q3.) I submitted a change of address a month ago. Why am I still getting statements at my old address?

A3.)  The Address Change menu option is for updating your physical address. If you have an alternate mailing address,  you will need to contact customer service at 1-305-296-8535 to change.