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Transfers FAQs

Q1.) When are future dated transfers processed and effective?

A1). Transfers between First State Bank accounts are immediate unless a different option is selected. If you create a future-dated transfer, the transfer will be processed on the effective transfer date.

Q2.) When are External transfers processed and effective?

A2). Transfers to Accounts outside First State Bank made before 4:00 pm will be processed on the same day. If you create a future-dated transfer, the transfer will be processed on the effective transfer date.

Q3.) Can I make my loan payment by initiating a transfer?

A3.) Yes, you can. There is an easy Pay Now link next to your loan account that will take you directly to the transfer page. Otherwise, go to Transfers>Manager Transfers  and pick the account you want to use to make the payment. Then choose the loan account that you want your payment to be credited towards, the payment option and Scheduling Option. You can select from Immediate, One-Time or Recurring.

Q4.) I keyed in a transfer a week ago, and it never hit my account. What happened?

A4.) You can review your transfer activities in the Transfers >Transfer Activity  menu. Here you can review items pending approval, scheduled transfers and your Transfer history. In Transfer History, you can view the status of the item.

Q5.) I made a transfer by mistake. Can I cancel it?

A5.) Internal funds transfers are processed immediately unless they were scheduled for a future date or are recurring. Go to Transfers>Transfers Activity and look under Scheduled Transfers to see whether you have the option to delete (Trash Icon) or edit (Pencil Icon) the transfer If you do not see that option, you will need to contact Customer Service at 305-296-8535 for assistance.

Q6.) Can I modify a recurring transaction?

A1.) Yes, you can edit a scheduled Transfer in either Transfers>Manage Transfers>Scheduled Transfers or Transfers>Transfer Activities>Scheduled Transfers menu. Recurring transfers will be listed under Scheduled Transfers. Use the magnifier icon to view more details, the pencil icon to edit and the trash icon to delete. 

Q7.) I set up a recurring transfer to go on the 30th of the month. The 30th was on a Saturday. Why didn’t the transfer go through until Monday?

A2.) Whenever you schedule a transfer for a non-business day, our system moves the date to the next business day. That way, you’re not charged earlier than you had expected, risking a potential overdraft or failed transfer.

Q8.) Can I cancel only one instance of a recurring transfer?

A3.) You cannot delete an instance of a recurring transfer You can modify the frequency date, edit the amount, or delete the transfer and all subsequent recurrences.   Funds transfers are processed immediately unless they were scheduled for a future date or are recurring. Go to Transfers>Transfers Activity and look under Scheduled Transfers  to see  whether you have the option to delete (Trash Icon) or edit (Pencil Icon) the transfer. If you do not see that option, you will need to contact Customer Service at 305-296-8535 for assistance.